Credits did not arrive
Include the email on your account, the package name, purchase date, and Stripe receipt or checkout reference. Never send your full card number.
CUSTOMER CARE
How can we help?
Find a quick answer below or contact Tooncardz about your account, credits, payment, or card download.
Email tooncardz@gmail.comA download is not starting
Open My Account → Owned Cards and choose Download again. The secure link expires quickly, but re-downloading an owned card does not cost another credit.
I cannot sign in
Use Forgot password on the sign-in page. If the reset email does not arrive, check spam and confirm that you entered the account email.
A charge looks wrong
Tell us the amount, date, and package. Contact support before opening a payment dispute so we can investigate the account and transaction.
FASTER HELP
What to include
- Your Tooncardz account email
- A short description of what happened
- The card or credit package involved
- A screenshot with private payment details hidden
Tooncardz support will never ask for your password, full payment-card number, or Stripe secret keys.