CUSTOMER POLICY
Digital Credit and Refund Policy
Version 2026-07-14
Credit-package purchases
Tooncardz credit packages are digital products delivered to the customer account immediately after successful payment. All credit-package sales are final and non-refundable once the credits have been delivered, except where a refund or another remedy is required by applicable law.
Immediate delivery and withdrawal
Before purchasing, customers must expressly request immediate delivery and acknowledge that, once digital delivery begins, they lose the statutory right of withdrawal where legally permitted.
Downloaded or used credits
Credits that have been used to unlock or download premium cards cannot be returned, exchanged, transferred, or converted into cash. Changing your mind, purchasing the wrong package, or failing to use the credits does not qualify for a voluntary refund.
Mandatory consumer remedies
This policy does not limit rights that cannot legally be excluded. Contact Tooncardz if you experience a duplicate charge, credits are not delivered, or the purchased digital service is faulty or materially different from its description. Tooncardz may correct the balance, restore access, replace defective content, or provide another remedy required by applicable law.
Payment disputes
Contact Tooncardz support before initiating a payment dispute so the issue can be investigated. Filing a dispute does not guarantee reimbursement and may result in temporary restriction of the affected account while the transaction is reviewed.
Contact
The final support email and business identity will be published here before Tooncardz launches publicly.